RMA & returns

A Victron unit is not doing what it should? Describe the problem, answer the questions from the Victron test protocol that do not need tools, and submit the case to us. You can stop at any time and carry on via the link in your email.

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Which unit is this about? *

Proof of purchase

This lets us match your purchase and see whether the warranty is still running.

Invoice number *

The number on your Greenfuture invoice — it lets us match the purchase and the warranty period.

Date of purchase *

The invoice date. Not the installation date — we ask for that separately later.

Is the unit new or was it already running? *

New installation – the unit is new or has never workedExisting system – the unit was working and no longer behaves as usual

What are you observing? *

Unit does not start / no displayError code or unusual LED behaviourCommunication or integration (Bluetooth, VE.Direct, VE.Bus, GX, VRM)Output, charging or discharging not as expectedMechanical or visible damageSomething else

Describe the fault *

What happens, since when, under which conditions? A few sentences at least.

0 / at least 20 characters

Safety questions

Please tick everything you have observed on the unit. Nothing ticked means: none of these.

Smoke or fireBurnt or acrid smellHousing deformed or swollenLeaking fluidSparks or arcingScorch marks or melted partsI received an electric shockUnusually hotBattery mechanically damaged (drop, crack, dent)Unit has been under water

Please give the unit, the system, the fault pattern and a description of at least 20 characters – plus the invoice number and date of purchase.

Please send photos by email – the case file tells you which ones we need, and the address with the case number in the subject line. For urgent cases you can reach us by phone as usual.

RMA & returns — report a Victron unit to Greenfuture | green-future.at